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TICKET SERVICES

View your ticket,
create a cancellation request

Look up your ticket with your PNR code and surname. Your cancellation request reaches our team after the verification code sent to your e-mail.

Secure verification by e-mail Requests are accepted 24/7 Phone support as well

Find my booking

View your ticket details with your PNR code and last name.

It is in your ticket email, usually 5–6 characters.
Doğrulama kodu, biletinizde kayıtlı e-posta adresine gönderilir.
Your ticket details

Cancellation terms vary by ticket

Promotional and discounted tickets are usually non-refundable. Any refund is calculated according to the airline's rules and the time left before departure.

Apply before departure

You must submit the cancellation request before the flight time. For tickets past departure, only a tax refund may be possible.

Why is verification required?

Biletinizin sizden başkası tarafından iptal edilmemesi için biletin kayıtlı e-posta adresine tek kullanımlık kod gönderiyoruz. Kod 5 dakika geçerlidir.

Refund period

Once the refund is approved the amount is sent to your bank; depending on your bank it usually appears on your card within 3–14 business days.

TICKET SERVICES

Manage your
booking

Look it up with your PNR and last name, or request a cancellation.

Find my booking

View your ticket details with your PNR code and last name.

It is in your ticket email, usually 5–6 characters.
Doğrulama kodu, biletinizde kayıtlı e-posta adresine gönderilir.
Your ticket details

How does cancellation work?

1
PNR and last name

Enter the booking code from your ticket email and your last name.

2
E-mail verification

Enter the 6-digit code sent to your ticket e-mail to confirm the request.

3
Our team will call you

Your request reaches our team; we will get back to you about the refund amount and process.

What you should know

Cancellation terms vary by ticket

Promotional and discounted tickets are usually non-refundable. Any refund is calculated according to the airline's rules and the time left before departure.

Apply before departure

You must submit the cancellation request before the flight time. For tickets past departure, only a tax refund may be possible.

Why is verification required?

Biletinizin sizden başkası tarafından iptal edilmemesi için biletin kayıtlı e-posta adresine tek kullanımlık kod gönderiyoruz. Kod 5 dakika geçerlidir.

Refund period

Once the refund is approved the amount is sent to your bank; depending on your bank it usually appears on your card within 3–14 business days.

Help

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24/7 Support
0216 709 99 08